Beginning March 31st, people will no longer be able to verify their identity to the SSA over the phone. Those who cannot properly verify their identity over the agency’s “my Social Security” online service will be required to visit an agency field office in person to complete the verification process, agency leadership told reporters Tuesday.
Retiree advocates warn that the change will negatively impact older Americans in rural areas, including those with disabilities, mobility limitations, those who live far from SSA offices and have limited internet access. More than 72.5 million people, including retirees and children, receive retirement and disability benefits through the Social Security Administration.
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The plan also comes as the agency plans to shutter dozens of Social Security offices throughout the country and has already set out plans to lay off thousands of workers. The DOGE website says that leases for 47 Social Security field offices across the country, including in Arkansas, Texas, Louisiana, Florida, Kentucky and North Carolina, have been or will be ended.
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